Steel Frame Solutions

Terms & Conditions (Terms of Trade)

Last updated 23 June 2023

Use of our Website

Welcome to our website, if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use (Terms of Trade), which together with our privacy policy govern Steel Frame Solutions Limited (SFS)’s relationship with you in relation to this website.

The term ‘Steel Frame Solutions’ (SFS), ‘our’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is 94 Balmoral Road, Mount Eden, Auckland, 1024. The term ‘you’ or ‘your’ refers to the user of this page and/or viewer of our website.

Pricing & Estimates

Any pricing estimate that you receive from us is valid for 30 days only. Due to supply chain demands, our steel pricing is subject to change.

When working with you, your project may involve a number of parties and there may be changes to your plans before they are finalised.  Any quote we give you is based on initial discussions and plans/sketches you provided to us, and where there is a large difference in the quantities of steel for your project due to additional changes you make, you accept that you will be charged fairly for those changes.

Freight Deliveries

Where we cannot deliver your frames ourselves, we use a variety of freight providers depending on your address and their availability.  More often than not, freight deliveries by others will be in flatpack form – see the infographic here (4th and 5th picture, left to right).  Deliveries may be to the freight providers depot, and not your property if it is: a) not suitable for large trucks and/or; b) you do not have equipment such as fork hoists on-site to lift off a crate or pallet (not all freight companies in all areas have hiab equipped trucks).  If this is the case, you must then arrange with the freight company collection or on forwarding to your property directly.

Our freight component of what we estimate and/or charge you is therefore by default to the freight providers depot, and is only to your physical property if deemed suitable by the freight company.  Additional charges by the freight company to get your flatpack frames to your desired location may therefore be applicable and payable by you.

Delays in freight forwarding – once your frame kit leaves our factory, you agree that it is your responsibility to track the whereabouts of it directly with the freight forwarder.  In good faith, we use quality freight forwarders and we can’t be responsible to follow up with them constantly and/or with who they have onforwarded the frame kit to.  Generally frame kits get delivered within five to ten days after being collected from our factory.

When we deliver your frames as fully made up panels (2nd picture in the infographic), we take you for your word that your property is suitable to receive our vehicles and trailers.  Whilst every precaution is taken including a Google Map view we do of your address, if we arrive at your property and our driver deems it unsafe or you expect our delivery staff to carry the framing an unexpected distance, we reserve the right to offload your frames inside your property gates and/or as furthest as our vehicles can go.  Your frames will be laid flat for safety, and/or you acknowledge you will secure them until they are installed.  NB, in most circumstances we only send a driver, so you agree to have at least two people  (one person for small frames) on your property to help offload the frames. SAFETY IS PARAMOUNT for you and our staff.

IMPORTANT – Our delivery staff will NOT offload your frames IF there are children or animals within close proximity to our trailer.  YOU MUST PROVIDE US with a SAFE CLEAR SPACE ENVIRONMENT to unload your frames. Furthermore, if the drop off location has vehicles or other potential hindrances close to where the frames are being offloaded, YOU are responsible for ANY damage caused to such hindrances.

Third Party Freight Carriers – when we use a third-party carrier to deliver your frames, we are under the impression they have the appropriate insurance. However most have cover under Carriers Act for Carriage of Goods at $1,500.00 per delivery/unit.  When we send your frames by a third-party carrier, you agree to their Terms and Conditions.  If you would like a copy of their Terms and Conditions, we can arrange a copy to be sent to you prior to your framing being delivered.  We are NOT responsible for any damage to your framing or property when your framing is being delivered by a third-party carrier.

Our Designs

We are framing manufacturers with a team of detailers who can take your plans or sketches and produce a set of plans that can be used for our roll forming machines and to assist in putting the intended structure together – that’s it. We can design a detailed set of plans to the NASH standards which can be used to manufacture light gauge steel framing for your build. At no time do we confirm that our plans are suitable for submission to the council as is. You must engage your engineer or architect who can use our plans along with their submission information to the council. For a nominal fee to assist a PS1 application and the like, we can provide full reports for your engineer.


Before your framing goes to manufacturing, your plans/designs must be signed off by you.  In most cases, this is done via email.  Verbally over the phone will not suffice and we will ask you to confirm the plans/designs on email before we put your framing into production.


Design fees as quoted to be fully paid before steel framing plans drafted/released.

Before manufacturing your framing, we require a deposit of 50% or as specified, + gst to the following bank account: Steel Frame Solutions Limited, Westpac 03-0207-0052123-000 (include name or invoice number in the reference fields). If we haven’t issued an invoice as yet, you will be issued a tax invoice/receipt immediately on receipt of your deposit payment.

A deposit confirmation gets your framing either direct to our manufacturing schedule and/or into our drafting teams schedule. Once manufacturing or drafting has commenced on your project, your deposit is non-refundable.

If your circumstances change and we have not manufactured or our drafting team has not started on your design plans, we will refund 90% (incl gst) of your deposit.

NB, we are a wholesale manufacturer, our margins are low, and so to reduce cash flow issues that every business faces in these challenging times, we have a strict ‘nothing leaves the factory unless it is fully paid for’ policy.

We issue a final invoice for payment in full before your frames are dispatched/or go into production.


We make referrals and recommendations for other supplier services/products in good faith and normally based on positive feedback.  However, if we refer a builder or product supplier to you and you engage or buy from them, we are not responsible for any workmanship or product faults.  It is your responsibility to do your due diligence with that business as you do with any other business.

Trailers Left in Our Yard

Whilst we don’t mind storing your trailer for a few days, we will not be held liable for it whilst it is left in our yard.  We have a front gate that is secured by a padlock only. It is YOUR responsibility to have the trailer insured and to make sure your insurance company will cover it for possible theft or damage from or whilst it is left in our yard.  We would also highly recommend that you make available to us adequate security protection devices (padlocks/wheel clamps or similar) to secure your trailer.

Use of our Website, cont…

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Steel Frame Solutions (SFS)’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

Privacy Policy

Please refer to this page that outlines our Privacy Policy.